FAQs

Hair drying with our ionic hair dryers incorporates innovative technology to deliver exceptional results. Here's how the process works:

• Negative Ion Emission: Our ionic hair dryers emit negative ions during the drying process. These ions neutralize the positive ions present in the hair, thereby reducing frizz and improving the overall texture of the hair.
  
  
• Damage Reduction: Ionic technology helps minimize potential damage caused by heat. Negative ions allow faster penetration of water into the hair cuticle, reducing heat exposure time.
  
  
• Increased Shine: By neutralizing electrical charges in the hair, our ionic hair dryers promote a smoother hair surface, which results in increased shine and a healthier appearance.
  
  
• Faster Drying: Thanks to the ability of negative ions to disperse water more quickly, drying becomes more efficient, reducing the time needed to achieve dry, styled hair.
  
  By opting for our ionic hair dryers, you benefit from an advanced drying experience that takes care of your hair while ensuring aesthetic and long-lasting results. Feel free to explore the different settings options to personalize your drying experience according to your preferences.

The HairFlow Pro hair dryer is designed to provide an exceptional drying experience, combining advanced performance and convenience. Here are the main advantages of our innovative hair dryer:

• Ionic Technology: The HairFlow Pro incorporates cutting-edge ionic technology that emits negative ions to reduce frizz, improve hair shine and promote a healthier appearance.
  

• Fast Drying: Thanks to its optimized power, the HairFlow Pro hair dryer dries your hair quickly while preserving its health. You can count on impeccable results in less time.
  

• Adjustable: Personalize your drying experience with the multiple settings available. Adjust heat and speed based on your hair type and preferences to achieve tailored results.
  

• Lightweight: Enjoy comfortable drying thanks to the lightweight design of the HairFlow Pro. Its increased maneuverability facilitates prolonged use without fatigue, ideal for creating the perfect hairstyle.
  
  

• Elegant: Add a touch of sophistication to your hair routine. The HairFlow Pro's sleek design not only complements its effectiveness but also adds a chic aesthetic to your beauty space.
  

The HairFlow Pro Hair Dryer is the perfect tool for those looking for exceptional results, personalized control and a stylish device that fits seamlessly into their daily routine. Experience professional drying while caring for your hair with the HairFlow Pro.

If your country is not in the selection list during the ordering process, don't worry, you have two easy options to contact us and place your order:

• Send a Message on Social Media: You can contact us through our official social media channels. Send us a private message with your request, including the products you would like to order, as well as your full delivery address. Our dedicated team will be happy to guide you through the ordering process.
  

• Contact us directly on Zenea.be: Go to our official website, zenea.be, and head to the “Contact” section. Complete the contact form providing your order details and contact details. We will respond quickly with the information needed to finalize your order.
  
  Additionally, for your convenience, we currently offer direct delivery to Belgium, France, Netherlands, Luxembourg and Germany. You can select these countries during the ordering process. If your country is not listed, please contact us and we will do our best to facilitate delivery to your area. At Zenea, we are committed to making your shopping experience as smooth as possible.

We are pleased to offer you a simple and transparent returns policy to ensure your satisfaction. Please note the following information:

• Return Period: We accept returns within 14 days from the date of purchase.
  
  
• Return Conditions: Items must be unused, undamaged and in their original packaging to be eligible for return. Please note that personalized or final sale products are not subject to returns unless there is a manufacturing defect.
  
  
• Return Procedure:
  
  To initiate a return, please contact our customer service at info@zenea.be or via the contact form on our site.
  Indicate your order number, the product(s) to be returned and the reason for the return.
  We will provide you with return instructions and shipping address.
  Refunds:
  
  Once your return is received and inspected, we will send you a confirmation email. Refunds will be processed within 5 business days after the return is approved. They will be made via the initial payment method, unless otherwise agreed.
  
  
• Return costs: Return costs are the responsibility of the customer, except in the event of a manufacturing defect or error on our part.
  
  
• Customer Service: For any additional questions or assistance, do not hesitate to contact us at info@zenea.be or via the contact form on our site.
  
  Thank you for trusting Zenea, and we strive to provide you with an exceptional shopping experience.